SHIPPING POLICY AND DELIVERIES
At BIGHORN IRON DOORS INC. (“BIGHORN”) our mission is to provide customers with superior quality artisanal iron doors. windows and related products we design, manufacture and sell.
DELAYS IN SHIPPING DUE TO COVID-19
Please note that there may be extended delays in the processing, shipping and delivery of your order resulting from the Covid-19 pandemic and unexpected issues related thereto that may arise, including extra precautions being taken to ensure the safety of our employees and shipping delays occurring with major carriers. BIGHORN thanks you in advance for your patience and loyalty.
At the time you place your order, please review and confirm that all of the details of your order are accurate, including your delivery address. You will be responsible for any additional delivery charges or expenses resulting from inaccuracies in your order. Shipping will not commence until the payment due for the full balance clears.
After you place your order, you will receive a shipment confirmation email containing either a tracking number for your purchase or a phone number for the shipping carrier. The tracking number will be active within twenty-four (24) hours. Please note that if we are experiencing a high volume of orders, there may be a short delay in the shipment process. Additionally, there may be delays resulting from the Covid-19 pandemic and unexpected issues related thereto than may arise. If there will be a significant delay (more than seventy-two (72) hours) in the shipment of your order, we will contact you via email. Please note that a delay of up to thirty (30) days for custom-made doors can occur. BIGHORN is not responsible for any shipping delays resulting from factors out of its immediate control, such as ship or truck break-downs.
The shipping carrier will contact you directly to schedule the delivery. You will be responsible for any costs or fees, including storage fees, resulting from your failure to take delivery of the shipped product on the date and time the delivery is scheduled.
Shipping charges and an estimate of the delivery charges will be calculated and displayed before you finalize your order. Shipping and delivery costs are paid in advance with your order. There is no cash on delivery. You do not need to pay these charges to the shipping carrier at the time of delivery, as BIGHORN will pay these charges and costs directly to the shipping carrier. Any additional payments, including any gratuities, you make to the shipping carrier or its agents will be at your discretion and will not be refunded by BIGHORN under any circumstances.
BIGHORN is not responsible for any custom fees or taxes applied to your order. All fees imposed during or after shipping are your responsibility.
Please note that most of our products are larger than the standard lift-gate and the weight of our iron doors is substantial. Neither a fork-life or a lift gate will be provided. As such, the shipping carrier will make a curbside delivery. It is recommended that you have a minimum of at least four (4) able-bodied persons and the proper tools to move the product, and all of the parts and pieces thereof, to a secure location prior to installation. It is also recommended that each frame and panel be carried separately to avoid damage.
In the event you cannot immediately install your iron door, you should store it in a dry location, safe from the elements to prevent damage. We recommend you keep in-place the padding the door was shipped with until you are ready to begin installation.
LIMITATIONS ON LIABILITY/ RISK OF LOSS
Although BIGHORN takes great care to inspect and securely package our products to protect them against scratches and other marks during the shipment process, we cannot guarantee that your purchase will be delivered undamaged. Little scratches are not uncommon, but you should not worry as we provide a touch-up kit with all of our doors. Items purchased from BIGHORN are shipped through a third-party carrier. We are not responsible for any damage occurring to any product during the shipping process. The risk of loss for any item purchased passes to you upon BIGHORN tendering the item to the carrier.
At the time of, and before accepting, delivery of the product, please thoroughly check the packaging for any signs of damage during the shipping process. Immediately note any damage on the packaging on your delivery receipt or bill of laden. Our packaging is not waterproof, so note if the packaging is damp. The packaging itself should be opened immediately upon delivery and the product should be checked for damage that could have occurred during shipping and delivery, including for water damage, or any differences between the product you ordered and the product delivered (e.g., color, etc.).
Promptly report any damage or problems to BIGHORN by telephone or in writing within twenty-four (24) hours of delivery. Please hold the product and the container it was shipped in until we can complete our investigation and provide a resolution.
RESTRICTIONS ON DELIVERIES
BIGHORN currently does not ship to P.O. boxes or APO/FPO addresses.